Return Policy

If items are damaged in transit, simply follow these instructions:

• If shipment is visibly damaged on arrival, do not accept it until the delivery person has endorsed it with a statement for the extent of damage.
• Notify us immediately of the damaged shipment in order for us to make the appropriate adjustment and/or provide you with return instructions.

• Sepax accepts eligible returns within 15 days of customer receiving order.
• Non-eligible returns include products contaminated, treated, or tested, with isotope, radioactive chemical, or any other types of hazardous material, semi-prep and prep columns, custom products, bulk resins/materials, and demo purchase.
• Prior authorization required for all returns. Please contact your local sales manager for prior authorization and Return Authorization Number.
• 15% restocking charge will be made on all returns.
• Shipping costs are non-refundable. Customer pays for all shipping related costs sending return product back to Sepax. Refund will only be processed upon receipt of the returned product.
• Return and refund to be made with same method of purchase, i.e. through distributor if purchased through distributor.