Technical Support
(877) SEPAX-US, press 3

Return Policy

If items are damaged in transit, simply follow these instructions:

  • If shipment is visibly damaged on arrival, do not accept it until the delivery person has endorsed it with a statement for the extent of damage.
  • Notify us immediately of the damaged shipment in order for us to make the appropriate adjustment and/or provide you with return instructions.

  • Sepax accepts eligible returns within 15 days of customer receiving order.
  • Non-eligible returns include products contaminated, treated, or tested, with isotope, radioactive chemical, or any other types of hazardous material, semi-prep and prep columns, custom products, bulk resins/materials, and demo purchase.
  • Prior authorization required for all returns. Please contact your local sales manager for prior authorization and Return Authorization Number.
  • 15% restocking charge will be made on all returns.
  • Shipping costs are non-refundable. Customer pays for all shipping related costs sending return product back to Sepax. Refund will only be processed upon receipt of the returned product.
  • Return and refund to be made with same method of purchase, i.e. through distributor if purchased through distributor.
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